Live calls
14/50
Answered today
412
▲ 8.4%
Avg speed of answer
0:07
SLA 80/20 · 94.2% met
Abandoned
2.1%
AI handled
86
61 booked · 19 qualified · 6 escalated
Spend today
$41.86
Wallet $2,140.55
Needs you4 open
MC
Marisol CastellanosMissed ×211:04
+1 415 555 0148 · Sunset Park listing
AI voicemail summary — wants to reschedule Friday's 2 pm viewing to Saturday morning. Asked about the HOA fee.
TL
Theo LindqvistUnread10:47
+46 70 555 0192 · inbound SMS
"Can you send the floor plan for unit 12B? Also is parking included?"
?
Unknown callerVoicemail 0:3809:52
+1 212 555 0177 · via Main IVR
RF
Rachel FenwickParked 4:1211:16
x1109 · internal
Parked on orbit 701 waiting for a mortgage figure from you.
Your week0 missed entirely
Calls answered31
By you18
By Ada13
Became a booking9
Before Ada answered for you, about eleven calls a week went unanswered. This week, none did.
Queues right nowrefreshing every 2s
Salesq_2001SL 96%
Waiting 2Longest 0:09Agents 7/9
Supportq_2002SL 78%
Waiting 6Longest 1:47Agents 4/8
After hours → AIq_2004AI
Waiting 0In AI 3Booked 61